Privacy Policy

1. Introduction

Havteq Solutions Private Limited ("we," "our," or "us") operates CartsManager, a multi-channel e-commerce management platform. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

By using CartsManager, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name, email address, phone number
• Business information (company name, GST number, PAN, CIN)
• Business address and contact details
• Login credentials and authentication information
• Payment and billing information

2.2 Business Data

When you use CartsManager, we collect:

• Product catalogs and inventory data
• Order and transaction information
• Customer data for your business operations
• Marketplace integration credentials and data
• Analytics and usage statistics

2.3 Technical Information

• IP address, browser type, and device information
• Log data, cookies, and similar technologies
• Usage patterns and feature interactions

3. How We Use Your Information

We use collected information for:

• Providing and maintaining our services
• Processing your transactions and managing your account
• Sending administrative information, updates, and support
• Improving our platform and developing new features
• Monitoring usage and analyzing trends
• Detecting and preventing fraud and security threats
• Complying with legal obligations
• Communicating about products, services, and promotional offers (with your consent)

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

4.1 Service Providers

We engage third-party companies and individuals to facilitate our services (payment processors, hosting providers, analytics services) who have access to your information only to perform tasks on our behalf and are obligated to maintain confidentiality.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

4.3 Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (SSL/TLS) and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Regular backups and disaster recovery procedures
• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we will securely delete or anonymize it.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal obligations)
• Data Portability: Request a copy of your information in a structured format
• Withdraw Consent: Withdraw consent for processing where we rely on consent
• Object: Object to processing of your information in certain circumstances

To exercise these rights, please contact us at privacy@havteq.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

9. Third-Party Services

CartsManager may integrate with third-party services (e.g., marketplaces, payment gateways). These third-party services have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party services you interact with.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your jurisdiction where data protection laws may differ. By using our services, you consent to the transfer of your information to India and other locations where we operate.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us: