Refund & Cancellation Policy

1. Overview

This policy explains how cancellations and refunds are handled for CartsManager, operated by Havteq Solutions Private Limited ("we," "our," or "us"). It applies to any payment made through the platform, including optional paid subscription plans and any add-on services purchased via our payment gateway (Razorpay).

2. Free Registration — Nothing to Refund

Creating an account and registering as a merchant on CartsManager is completely free of charge, with full access to platform features. Since no payment is collected at registration, there is nothing to refund for signing up, verifying your email, or using the free tier of the service.

3. Paid Subscriptions & Add-Ons

3.1 Eligibility for Refund

If and when you choose to purchase an optional paid subscription plan or add-on, you may request a full refund within 7 (seven) calendar days of the payment date, provided the paid features have not been substantially used (e.g. no marketplace sync, API calls, or automation rules executed under the paid plan beyond reasonable evaluation use).

3.2 How to Request a Refund

Email support@cartsmanager.com with your registered email address, the payment reference / order ID, and the reason for your refund request. We will acknowledge your request within 24-48 hours.

3.3 Prorated Refunds on Cancellation

For annual plans cancelled after the 7-day window, unused whole months remaining in the billing cycle may be refunded on a pro-rata basis at our discretion, less any transaction or gateway charges already incurred.

4. Non-Refundable Circumstances

Refunds will not be issued where:

• The refund request is made after the applicable eligibility window has lapsed
• Paid features (API calls, marketplace syncs, WhatsApp/SMS credits, AI-generated content, etc.) have been substantially consumed
• The account was suspended or terminated for violation of our Terms of Service
• The payment is disputed via an unauthorized chargeback rather than through this policy

5. Cancellation Process

You may cancel a paid subscription at any time from the Subscription section of your merchant dashboard, or by emailing support@cartsmanager.com. Upon cancellation, you retain access to paid features until the end of your current billing period; no further charges will be made. Your account itself is never deleted or locked due to cancellation — you continue to have free access to the platform's core features.

6. Refund Timelines

Approved refunds are processed to the original payment method via our payment gateway (Razorpay) within 5-7 business days of approval. Depending on your bank or card issuer, it may take a few additional business days for the refunded amount to reflect in your account.

7. Failed, Duplicate, or Excess Payments

If you are charged more than once for the same order, or a payment fails but an amount is debited from your account, please contact us with the transaction reference. Verified duplicate or failed-but-debited payments are refunded in full — this is independent of the 7-day eligibility window above, since no service was rendered for the erroneous charge.

8. Contact Us

For any refund or cancellation query, please reach out to: